In our latest telecoms awards, we crowned Virgin Media the Most Popular Broadband Provider, by mixing our customer survey results with sales data on the Uswitch site. But it's better to check which providers are most popular with their customers, rather than the number of customers they have. The providers with the most UK customers are BT, Sky, Virgin Media and TalkTalk. Which are the most popular internet providers in the UK? Setting up your new broadband also depends on the type of connection you’re moving to: If you're not sure whether you need to cancel, speak to your current provider to find out what you need to do. Uswitch doesn't handle your actual switch because broadband deals are purchased on the provider's website. But if you're moving to (or from) full fibre or a Virgin Media package, you may have to contact your current provider to cancel. You often won't have to cancel your old broadband because most deals use the same network. This depends which type of broadband you're switching to. Read below to see if you need to contact your current provider. You might need to cancel your old contract yourself.After the purchase is completed, you'll get a confirmation email from your provider and it will start the process to activate your connection on your chosen date.

You can also choose the date you want to start your new connection.When you're signing up, your new provider will show you all the charges you'd be expected to pay during your contract.Add your details, confirm the broadband deal you want and select any add-ons you'd like too.Once you've chosen a deal on Uswitch, you'll be sent to the provider's website to sign up.Our study found that UK broadband customers are missing out on £1.85 billion in savings each year¹ because of misplaced concerns about switching.īut signing up to a better deal is almost always worth the process, when you consider the amount of money that could be saved. Switching providers is often a very simple process. Get started Author: Max Beckett Last updated: 14 September 2023 What happens when I switch providers? You always have a 14-day ‘cooling off’ period, during which you can cancel your request to switch broadband provider – free of charge.

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